Meet Kevin Carter, Senior Business Systems Analyst for the Clearinghouse’s Business Solutions
Kevin Carter is the senior business systems analyst in Business Solutions at the National Student Clearinghouse.
What’s your role at the Clearinghouse and how long have you been in this position?
In this role, I provide operational support to our clients, work with our product development team to develop new products and manage product enhancements that ensure we continue to improve our product performance and functionality. I’ve supported commercial clients at the Clearinghouse in this role for 4.5 years.
What are you working to accomplish on behalf of your clients?
My focus is ensuring that our education verification products are functioning properly and performing as our clients expect. Much of my time is spent analyzing product performance to find areas where we can improve. One of my recent areas of focus has been improving the matching logic for our verification products. By improving the matching logic used by all our verification products, we’ve been able to increase our immediate confirm rates significantly in order to provide more immediate degree verifications for our clients.
How does your role help advance the non-profit mission of the Clearinghouse?
My role directly impacts the performance of all our verification services products. By keeping our verification products at peak performance, we ensure the current students and alumni that need to verify their credentials through our partners get the best experience possible.
What do you enjoy the most about your role at the Clearinghouse?
My favorite part of my position is being able to solve problems and better streamline our processes. I find great satisfaction in seeing measurable improvements to our products and processes which equates to a better experience for our clients and partners.
“By keeping our verification products at peak performance, we ensure the current students and alumni that need to verify their credentials through our partners get the best experience possible.”
Kevin Carter, senior business systems analyst for the Clearinghouse’s Business Solutions team